Providing peace of mind – a snapshot of some of our policies and procedures.

Safety is paramount at Educare, and ensuring the physical and emotional wellbeing of the children is our top priority.

To achieve that, and to help provide peace of mind to parents and carers, we have a wide range of rules, regulations and policies governing everything we do.

Some of those are statutory and others have been developed by the Educare team in consultation with our clients – including the children – over the years.

Here at Educare, you can be assured of the following:

  • A safe and secure environment
  • All staff are DBS checked
  • Focus on health and wellbeing of all our people

Policies and Procedures

All of our policies and procedures are available for inspection in the nursery and can be found on the parent’s notice board in the conservatory, copies of these can be provided for you to take away and read. They apply within the nursery premises and on any external trips and visits.

We rely on the co-operation of parents and carers to help us prevent problems, and to deal with them fairly and efficiently when they do arise. We have a comprehensive complaints procedure and are happy to provide details, but the strength of our relationship with families is such that it is very rarely called upon.

All prospective new arrivals are provided with information packs which contain details of the Educare approach, activities and facilities. We also conduct introductory sessions to enable children and their families to get to know our practitioners. We are happy to deal with questions and concerns at any point during your time with Educare.

Here is a selection of our policies:

Safe recruitment – All our staff are DBS checked and are required to provide suitable references, at least one of which must be from a previous employer.

How you can help – We ask parents and carers to complete our “Everything About Me” form which covers such issues as health conditions, dietary requirements, likes and dislikes, and we adhere to the requirements throughout a child’s stay with us. A child can only be collected from Educare by a person who is registered with us.

Learning journey – Each child will be matched with a key staff member who will be responsible for managing their learning journey. This documents educational aims and learning achievements.

First Aid – All of our practitioners hold up-to-date First Aid qualifications or, in the case of new recruits, are working towards them. Students and supply staff are not allowed to provide First Aid treatment. We have a strict procedure for reporting and recording accidents and injuries.

Smile please – We have a lot of special events and activities at Educare and that means we take a lot of photographs which may be displayed in our newsletter, on our website and sometimes in the local media. However we only publish photographs of those children whose parents/carers have given their consent.

Outdoor play – Children are allowed to access the outdoor play area freely, and this policy is supported by regular safety checks. Parents and carers are requested to provide proper clothing and protection for weather conditions ranging from hot sun in the summer to cold and rain in the winter.

Out and about – Educare’s outings are great fun and take us to meet all sorts of interesting people in a lot of fascinating places. For every outing, the staff leading the trip are required to complete a form setting out where we will be going, what we will be doing and what sort of help and preparation we need from parents/carers, who will then be asked to approve their child’s attendance.

Best behaviour – Children flourish when their personal, social and emotional needs are met and when there are clear expectations for their behaviour. Children need to consider the views and feelings, needs and rights of others and the impact their behaviour has on people, places and objects. They require support, encouragement, teaching and good role models, which we aim to provide in partnership with parents/carers. We regularly inform them about their child’s behaviour and we work with them to address re-occurring negative behaviour.

Infection Control Guidelines


Illness/ Infection Return to Nursery
Bacterial infection e.g. ear infection or chest infection. 48 hours after starting antibiotics
Sickness/ Diarrhoea 48 hours after the last bout or more dependant medical advice.
Slapped cheek syndrome Until Symptoms have recovered
Impetigo Sores have healed over
Hand, Foot and Mouth Until symptoms have recovered
Head Lice Once treated
Chicken pox Once the spots have crusted over and the child is well
Measles 5 days after the onset of rash
Rubella (German Measles) 5 days after the onset of rash
Conjunctivitis Once discharge has cleared and drops provided
Thread worm and ring worm Once treatment has started
Croup Once the child is well again
Meningitis Once the child is well again
Swine Flu After the last course of anti viral and until the child is well
Flu Once the child is well again
Mumps Five days from the onset of swollen glands
Scarlet Fever 48 hours after starting antibiotics.
Tonsillitis 48 hours after starting antibiotics or until child is well.
Coronavirus (COVID-19) Please see Government guidance for self isolation periods. Please contact the nursery for a return to nursery date.

All of our exclusion guidelines are taken from the Health Protection Agency.  

We ask that parents / carers refrain from sending their children to nursery until they have fully recovered. This will help in the fight against the spread of such infections.  

If your child shows symptoms of any of the above or is unwell in any way whilst at Nursery, a parent carer will be contacted for advice and/or to take their child home.

This policy may be subject to change due to the Coronavirus Pandemic 2020.

This policy was reviewed on 13 October 2020 by the Management and was signed to confirm it has been adopted. It will next be reviewed annually.

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